A Profit Generator Community Training
- Your Team are the people who are in direct contact with your customers every day – they are the ones who are creating your customers’ experience.
- As your business grows, and your team grows, you need to continually re-evaluate your systems and training to deliver a consistent customer experience
- There is a basic Operations Success Template that every business must have in place to be successful – it is the basic structure to have your business run effectively and efficiently
- It is essential your team understand clearly what they need to do and how they need to do it to be successful in their roles – they cannot read your mind!
- Equally important is how you manage your team and provide feedback – everything you reinforce (or don’t reinforce) trains your team on what is acceptable and what is unacceptable.
- Integrated team communication is as important as good customer communication – there is both a Back Stage and a Front Stage component of effective communicationto deliver a consistent customer experience
- If you want a productive team, you have to create a productive culture
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