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"It takes a lot of money to attract new customers, so most businesses pay attention to advertising, marketing, and new customer acquisition – but most business owners miss focusing on customer retention and revenue per customer."
Patti Mara, Founder & CEO

About Patti

Patti Mara has worked with hundreds of entrepreneurial owned and operated businesses to reposition them for success and dramatically increase their growth, customer retention, and profit.

She is the owner of Maranet Inc. and the creator of The Profit Generator Program*, which takes business owners through a process for developing the ability to see through their customers’ eyes. She also created the Breaking Through Barriers Program*, which helps business owners identify and eliminate the bottlenecks that impede growth and success.

Patti is a popular speaker to groups from diverse industries, ranging from finance and commercial real estate, to restoration and cleaning, restaurants, and independent pharmacies. She has also been a featured speaker to North American women’s and entrepreneurs’ groups. She lives in Georgetown, Ontario, near Toronto.

Unlocking Hidden Profit Centers

Patti took the process she created and established Maranet Inc. and The Profit Generator Program, which enables entrepreneurs to produce amazing results and increase their profits. The program helps business owners in service-based industries build and retain a strong and loyal client base, unlock hidden profit centers, and turn their customers’ experiences into profit.

The program explains the New Business Rules in an ever-changing marketplace, and how to apply them to grow and thrive. For example, she shows owners how to:

  • Look at their business from their clients’ perspective
  • Identify and design the client experience
  • Create client attraction and retention programs
  • Hire and train staff to fulfill their vision
  • Position what they sell as a solution
  • Turn your customer experience into Profit!

About The Book

Are you playing the wrong game of business? Most independent business owners are trying to compete against the big box national or international stores and are being squeezed on price – they are being commoditized AND playing the wrong game of business.
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.

The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.

UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.

UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.

Get In Touch

Get in touch, contact me or connect with me on social media.