Patti Mara is an author, international speaker, and business consultant who helps independent pharmacy owners increase customer loyalty, team engagement, and profitability.
As the creator of Independent Pharmacy Success Program™ (IPSP) she finds ways independent pharmacy owners can improve their operations by navigating the unique challenges of running a successful pharmaceutical business.

Are you playing the wrong game of business? Most independent business owners are trying to compete against the big box national or international stores and are being squeezed on price – they are being commoditized AND playing the wrong game of business.

What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.

The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.

UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.  

UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.