The Right System. The Right Results.
The #1 coaching program for pharmacy owners to increase customer loyalty, team engagement and profitability.
UpSolutions
Turning Teams into Heroes and Customers into Raving Fans. The book to transform your business.
About Patti
Patti Mara is an author, international speaker, and business consultant who helps independent pharmacy owners increase customer loyalty, team engagement, and profitability.
As the creator of Independent Pharmacy Success Program™ (IPSP) she finds ways independent pharmacy owners can improve their operations by navigating the unique challenges of running a successful pharmaceutical business.
-Sandi White, Sierra Trade Trading Post
-Steve Ferman, Compunite Computers, Inc.
-Susan Bushell, AAMET International
-Brian Weaterdon, Aligning Wealth
Patti Mara’s Writing
Build a Successful Independent Pharmacy
Unlocking Success: The High Price of Neglecting Team Communication
Effective team communication is the backbone of any thriving organization. However, the true cost...
Boost Your Team’s Performance: The Power of Role-Playing as a Training Tool
Role-playing is a highly effective training tool that can help team members gain practical...
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest...
Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace
It's understandable that business owners and managers may be hesitant to hold their team members...
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW...
Unleash your Team’s Potential for Success
Engaging and empowering your team is powerful for unleashing the potential of your team. By...
Up Solutions
Are you playing the wrong game of business? Most independent business owners are trying to compete against the big box national or international stores and are being squeezed on price – they are being commoditized AND playing the wrong game of business.
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.
The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.
UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.
UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.