Patti Mara is the principal trainer and the author of the book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans.
Patti has worked with hundreds of independent pharmacies to reposition them for success and dramatically increase their customer loyalty, team engagement
The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.
Along with creating the Independent Pharmacy Success Program™ (IPSP), Patti worked with Pharmacy Development Services® (PDS) to create their business development material used in their student curriculum to find the right strategy to improve their business operations.
“In this articulate and engaging book, Patti Mara shows you how to capitalize on strengths you are currently overlooking to better serve your customers, increase your margins, and permanently escape competition. Her UpSolutions process is easy to understand and implement, and is based on years of experience working with business owners and teams. If you’d rather provide solutions than sell, and would rather build relationships than simply handle transactions, then this book is for you. I highly recommend it!”
Unlocking Hidden Profit Centers
Patti took the process she created and established Maranet Inc. and The Profit Generator Program, which enables entrepreneurs to produce amazing results and increase their profits. The program helps business owners in service-based industries build and retain a strong and loyal client base, unlock hidden profit centers, and turn their customers’ experiences into profit.
The program explains the New Business Rules in an ever-changing marketplace, and how to apply them to grow and thrive. For example, she shows owners how to:
- Look at their business from their clients’ perspective
- Identify and design the client experience
- Create client attraction and retention programs
- Hire and train staff to fulfill their vision
- Position what they sell as a solution
- Turn your customer experience into Profit!
See What People Are Saying About Patti Mara
-Sandi White, Sierra Trade Trading Post
-Steve Ferman, Compunite Computers, Inc.
-Susan Bushell, AAMET International
“Patti continually brings rich and creative resources of experience, energy, and enthusiasm (and that’s only using 1 letter of the alphabet!).”
-Brian Weaterdon, Aligning Wealth
“I want to say a couple of words about my good friend and brilliant business strategist, Patti Mara. I’ve known Patti for over a decade, I was introduced to her by Dan Sullivan. She’s spoken at numerous conferences, helped with my high-level coaching programs. Everyone loves Patti! She is one of the people that can see the most positive, highest value systems and attributes that you not only have as an entrepreneur but how to take all of your talents and skills and enhance them and make them better. Everything from the Profit Generator Program which I fully endorsed, to just simply working with her one on one as a business coach. If you want someone that really understands the mind of the entrepreneur, knows how to coach and train people to make them better entrepreneurs, does it in a way to where she comes from a positive strength base, what’s working right in your company, and how to make those things that much better. I highly recommend Patti.”
-Joe Polish, Piranha Marketing | Genius Network
About The Book
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.
The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.
UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.
UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.