“In this articulate and engaging book, Patti Mara shows you how to capitalize on strengths you are currently overlooking to better serve your customers, increase your margins, and permanently escape competition. Her UpSolutions process is easy to understand and implement, and is based on years of experience working with business owners and teams. If you’d rather provide solutions than sell, and would rather build relationships than simply handle transactions, then this book is for you. I highly recommend it!”
-Shannon Waller, Entrepreneurial Team Expert, Strategic Coach
She is the owner of Maranet Inc. and the creator of The Profit Generator Program*, which takes business owners through a process for developing the ability to see through their customers’ eyes. She also created the Breaking Through Barriers Program*, which helps business owners identify and eliminate the bottlenecks that impede growth and success.
Patti is a popular speaker to groups from diverse industries, ranging from finance and commercial real estate, to restoration and cleaning, restaurants, and independent pharmacies. She has also been a featured speaker to North American women’s and entrepreneurs’ groups. She lives in Georgetown, Ontario, near Toronto.
Unlocking Hidden Profit Centers
Patti took the process she created and established Maranet Inc. and The Profit Generator Program, which enables entrepreneurs to produce amazing results and increase their profits. The program helps business owners in service-based industries build and retain a strong and loyal client base, unlock hidden profit centers, and turn their customers’ experiences into profit.
The program explains the New Business Rules in an ever-changing marketplace, and how to apply them to grow and thrive. For example, she shows owners how to:
- Look at their business from their clients’ perspective
- Identify and design the client experience
- Create client attraction and retention programs
- Hire and train staff to fulfill their vision
- Position what they sell as a solution
- Turn your customer experience into Profit!
See What People Are Saying About Patti Mara
-Sandi White, Sierra Trade Trading Post
-Steve Ferman, Compunite Computers, Inc.
-Susan Bushell, AAMET International
-Brian Weaterdon, Aligning Wealth
About The Book
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.
The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.
UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.
UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.