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Podcast Interview: Less Talk More Do

Podcast Interview: Less Talk More Do

I had the pleasure of speaking with Lemar Griffin on his Podcast, Less Talk More Do. We talked about the importance of choosing something that you love to do, and finding opportunities to create solutions for your audience. Key takeaways: The importance of providing...
Digital Transformation: Do or Die

Digital Transformation: Do or Die

It’s a fact: Every business will need to identify and implement a digital transformation in the next 5 to 7 years. Things are moving fast, especially in the realm of technology, and the pandemic has only expedited this inevitable evolution of business.  No, this...
Turning Complaints into a Competitive Advantage

Turning Complaints into a Competitive Advantage

Complaints are one of the most critical forms of customer communication because they contain valuable insight for how to improve your business, increase customer satisfaction, and, in turn, boost revenue. However, it’s rare for a business to handle complaints well....
Don’t Believe the Hype

Don’t Believe the Hype

Whenever we’re trying to achieve or create something worthwhile, we all start in the same place: wherever we are right now. We start the journey equipped with what we know and think we might need. However, we don’t know what we don’t know, and what we don’t know is...