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+1 Mindset

+1 Mindset

Are you and your team hardwired to look for positive ways to improve your customer’s experience constantly? This mindset helps you play the right game of business and see the world through your customer’s eyes so their experience and your business thrive as a result. ...
7 Things to NEVER Say to a Customer

7 Things to NEVER Say to a Customer

Your customers are everything. After all, without them, your business wouldn’t exist. By avoiding these seven phrases, you’ll keep your customers happy and give them the best experience so they keep coming back.  #1: “No.” The word “no” should never stand alone in...
Future-Forward Business Design

Future-Forward Business Design

We shouldn’t ever be surprised by a recession. After all, everything is cyclical, and the market is no different. So, we know they’re coming! Instead of fearing or dreading recessions, future-forward business owners can embrace, and prepare for them and the...
Price Vs. Value and How to NEVER Get Price-Shopped Again

Price Vs. Value and How to NEVER Get Price-Shopped Again

The Oxford English dictionary defines price as “the amount of money expected, required, or given in payment for something.” On the other hand, value is “the regard that something is held to deserve; the importance, worth, or usefulness of something.” Price-based...