Boost Your Team’s Performance: The Power of Role-Playing as a Training Tool

by Patti Mara

Role-playing is a highly effective training tool that can help team members gain practical experience in various real-world scenarios. By putting themselves in simulated situations and acting out different roles, team members can gain a deeper understanding of the...

Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences

by Patti Mara

What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between...

Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace

by Patti Mara

It’s understandable that business owners and managers may be hesitant to hold their team members accountable for fear of losing them, especially if they are struggling to find and hire new team members. However, failing to hold team members accountable can have...

Podcast Interview: Over Delivering

by Patti Mara

Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we...

Unleash your Team’s Potential for Success

by Patti Mara

Engaging and empowering your team is powerful for unleashing the potential of your team. By giving  your team members the authority, resources, and support they need to take on more responsibility and  make decisions, you can  create an environment of self-motivation...