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Featured Blogs & Recent Podcasts
REINVENTING DURING DISRUPTIVE TIMES
BY PATTI MARA
FREE
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Actionable tips and strategies to move forward in your business through crisis.
Boost Your Team’s Performance: The Power of Role-Playing as a Training Tool
Role-playing is a highly effective training tool that can help team members gain practical experience in various real-world scenarios. By putting themselves in simulated situations and acting out different roles, team members can gain a deeper understanding of the concepts and strategies being taught.
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed "Why Enabling Your Team to be...
Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace
Setting your team up to win starts with clear communication and setting expectations.
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW...
Unleash your Team’s Potential for Success
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
How to Make Your Team the Hero
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
Are You Creating Certainty in the Minds of Your Customers?
As an independent business owner, it’s important to think about how you are engaging with your customers and creating a strong sense of certainty in their minds.
Podcast Interview: TURN YOUR TEAMS INTO HEROES & CUSTOMERS INTO RAVING FANS
I recently was interviewed by Major Daughter on MDN TV Podcast. We spoke about how to turn your teams into heroes and customers into raving fans by...
Podcast Interview: Future Proofing Your Business
David Hatch of Leading with Integrity Podcast recently interviewed me regarding how to set up your company for future success Spoiler alert:...
Are you ready for your best year yet in 2023?
No one can predict what will happen in 2023. However, having a vision for the outcome you would like to see, will create a roadmap to guide dealing with how the year unfolds.
