About The Book
Based on key pivotal shifts in the mind-sets of stakeholders – owners, team members and customers alike – from transaction to relationship-based outcomes, Patti’s approach works. You will see its results in increased profits, a highly motivated team, and repeat customers. That’s when your team members become brand ambassadors for the company and heroes to your customers.
The result: customers who are raving fans, sing your praises and tell their friends.
More About The Book
UpSolutions includes strategies for seizing the unlimited opportunity that’s already at your fingertips. My goal is to turn your team into brand ambassadors for your business and heroes to your customers and to turn your customers into raving fans.
• understand how to define your business by solutions, not product or service sales;
• create your own marketplace by clearly differentiating what you do;
• engage your employees with tools to make a difference;
• add to your value for customers through your relationships with them;
• create raving fans by going beyond service to solutions;
• focus on the value your business already has (that you may be taking for granted);
• maintain your customer focus through “educated observation”; and
• see significant improvements in profits, customer engagement and loyalty, and team buy-in and retention.