About The Book
The warp-speed pace of global competition is a game-changer for independent businesses. Who are the innovators, the entrepreneurs that thwart the competitive pressures of chains, global internet sales, and price-driven markets? In UpSolutions, top business consultant Patti Mara shares the success strategies that make independent business owners succeed and thrive by playing their own game in business.
Based on key pivotal shifts in the mind-sets of stakeholders – owners, team members and customers alike – from transaction to relationship-based outcomes, Patti’s approach works. You will see its results in increased profits, a highly motivated team, and repeat customers. That’s when your team members become brand ambassadors for the company and heroes to your customers.
The result: customers who are raving fans, sing your praises and tell their friends.
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More About The Book
UpSolutions includes strategies for seizing the unlimited opportunity that’s already at your fingertips. My goal is to turn your team into brand ambassadors for your business and heroes to your customers and to turn your customers into raving fans.
The book will show you how to:
• understand how to define your business by solutions, not product or service sales;
• create your own marketplace by clearly differentiating what you do;
• engage your employees with tools to make a difference;
• add to your value for customers through your relationships with them;
• create raving fans by going beyond service to solutions;
• focus on the value your business already has (that you may be taking for granted);
• maintain your customer focus through “educated observation”; and
• see significant improvements in profits, customer engagement and loyalty, and team buy-in and retention.
• understand how to define your business by solutions, not product or service sales;
• create your own marketplace by clearly differentiating what you do;
• engage your employees with tools to make a difference;
• add to your value for customers through your relationships with them;
• create raving fans by going beyond service to solutions;
• focus on the value your business already has (that you may be taking for granted);
• maintain your customer focus through “educated observation”; and
• see significant improvements in profits, customer engagement and loyalty, and team buy-in and retention.
About The Author
Patti Mara’s passion is helping people find the right perspective – which in turn helps them generate extraordinary profits. Patti is an expert on perspective – she’s spent nearly 20 years helping companies and individuals take a fresh look at the way they operate. This unique insight helps them to reach their full potential: enhancing customer experiences and dramatically increasing customer retention, growth, and profit!