Your customers are important. After all, without them, you have no business! Everything you do revolves around them — the solution you provide, the experience you create, the language you use — and you deeply care about them. But, as you play this game of business,...
If you have a traditional brick-and-mortar business, you might think that you’ve got everything all figured out. However, in this day and age, that assumption may be the exact thing that is chaining you down and making success difficult. See, it’s time to rethink...
I had the pleasure of going live recently on The Business Bros podcast to talk about the challenges brought on by 2020, and the amazing opportunities that we are in the midst of because of those challenges. In this episode, Hernan Sias and I talk about how in the...
As a business owner, you must make your team the hero when it comes to your customers. After all, they are the face of your business. And, they’re the ones that will make or break the experience your customer has with your brand. In this post, you’ll learn how to...
What if I told you that you could offer your customers even more than you do now while spending less to do so? This may be contradictory to everything you’ve ever known. After all, offering more should require more time, resources, and energy, right? Wrong! When you...
When the normal way of doing business is interrupted, those who adapt quickly will realize success, leaving everyone else struggling to catch up. What are the opportunities of a crisis in business and how do we capture them? How can business owners position themselves...
