Thank you to Best Startup US for mentioning me in their “101 Best Service Industry Companies and Startups” article. It is an honour to be included amongst many great businesses! Thanks for recognizing the impact of working with Kentucky businesses....
Have you ever felt compelled to raise your prices as a business owner, but you didn’t because you were worried about your customers’ response? Small business owners often resist raising prices. They will go through extreme measures to delay or avoid it, even when...
In a recent conversation with Jodi Weitz, the Founder and Host of Your Spectacular Life Podcast, we discussed Building Exceptional Customer Service – how important it is for businesses to make their customers fall in love with them, the joy I receive when I see...
“We’re in challenging times but also the biggest opportunity of our lifetime.” -Patti Mara Remember when big box stores started falling victim to massive online vendors like Amazon? Now both categories – traditional retailers and online giants – are...
It was such pleasure speaking with James Robert Lay, the Founder and Host of Banking on Digital Growth Podcast. An important note for employees that have worked for an organization for an extended period of time is: Customers don’t have the same expertise as you do...
Think of your own experiences interacting with your favorite businesses. You probably like them because they make it easy to do business with them, communicate with you through your preferred methods, and make recommendations at the right times. Over the last two...
