Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between...
Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace
It’s understandable that business owners and managers may be hesitant to hold their team members accountable for fear of losing them, especially if they are struggling to find and hire new team members. However, failing to hold team members accountable can have...
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we...
Unleash your Team’s Potential for Success
Engaging and empowering your team is powerful for unleashing the potential of your team. By giving your team members the authority, resources, and support they need to take on more responsibility and make decisions, you can create an environment of self-motivation...