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Harnessing Marketplace Forces

The Power of Increasing Efficiency There are two main marketplace forces every business is dealing with right now – one is increased competition and price pressure. The second is increased efficiency. To use the second marketplace force to our advantage, we must...

Everything is Top Down in Your Business

How You Treat Your Team is How Your Team Treats Your Customers! Everything is Top Down in your Business. How you treat your executive team and managers is how your managers treat your front line staff, and in turn how your front line staff treats your customers. There...

Customers are Starving for Your Knowledge

Are You Missing Your Biggest Opportunities? Has this ever happened to you? A customer calls your company and ask for the price of your service and then says thank you and hangs up. Or a customer comes into your store and looks around. A staff person asks if they are...

Indian MD’s Unorthodox Prescription

Innovative Hospital Cares for Nation’s Poorest – and Turns a Profit! That was the headline of a newspaper article in The Toronto Star on April 2nd, 2011 that caught my attention. Dr. Devi Shetty has built a thriving, profitable hospital business in India and they have...

UpSolutions vs UpSelling

How to Engage Your Team to Better Service Your Customers!   Have you ever experienced this? A young mother comes into the pharmacy with a sick child to get a fever medication. She is stressed, just wants to get home and take care of her child. Your team fills the...