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Team Training Fundamentals

The Profit Generator Community Team Engagement & Communication to Deliver a Consistent Customer Experience Your team are the people who generally have the most contact with your customers As your business grows, and your team grows, you need to continually...

Module Four Tools

There are two exercises covered in Module Four – Tactical Strategy: Tool: The Key Value Identifier Click Here to use and download Tool Tool: The Customer Experience Producer Click Here to use and download Tool . The Key Value Identifier is an exercise to bring...

The Customer Experience Producer

The Customer Experience Producer exercise builds upon The Customer Experience Designer allowing you to go deeper and to define what you are doing behind the scenes to create your Front Stage...

Thriving During the Busy Holiday Season

Tips to turn Busy-ness into Results including: * How to engage your team and keep them focused on creating aligned customer experiences even when they are so busy they can barely think! * How to turn the advantage of increased demand into more business all year round...

The Customer Experience Designer

The Customer Experience Designer exercise enables you to use the Front Stage/ Back Stage and ON Brand/ OFF Brand models to identify the Front Stage Route of your business to create a consistent customer experience that reinforces the value that your business delivers....

The Customer Experience Walk-Through

The Customer Experience Walk-Through is an exercise to support a physical walk through of your business from your customers’ perspective. Identify where you are strong and where you can see simple...