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Module Four Tools

There are two exercises covered in Module Four – Tactical Strategy: Tool: The Key Value Identifier Click Here to use and download Tool Tool: The Customer Experience Producer Click Here to use and download Tool . The Key Value Identifier is an exercise to bring...

The Key Value Identifier

The Key Value Identifier is an exercise to bring together all of the elements to Developing and Defining an Impact Statement that clearly communicates the value your business provides. An Impact Statement makes it easier to differentiate what you do for your...

The Customer Experience Producer

The Customer Experience Producer exercise builds upon The Customer Experience Designer allowing you to go deeper and to define what you are doing behind the scenes to create your Front Stage...

Team Training Module Four Audio

. The Key Value Identifier is an exercise to bring together all of the elements to Developing and Defining an Impact Statement that clearly communicates the value your business provides. An Impact Statement makes it easier to differentiate what you do for your...