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Pharmacy Module Three Audio

. The Customer Experience Walk-Through is an exercise to support a physical walk through of your business from your customers’ perspective. Identify where you are strong and where you can see simple improvements. The Customer Experience Designer exercise enables you...

Pharmacy Team Training Module Two Audio

. The Customer Goldmine Analysis™ is an exercise to explore what is the message conveying when your team are asked a question, acknowledges with a thank you or dealing with a complaint. This is an important exercise (and Module) to share with your team since they are...