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Pharmacy Module Two Audio Recording

. The Customer Goldmine Analysis™ is an exercise to explore what is the message conveying when your team are asked a question, acknowledges with a thank you or dealing with a complaint. This is an important exercise (and Module) to share with your team since they are...

Pharmacy Module One Audio

. The Target Audience Needs Analysis™ is an exercise to identify a Target Audience and then discover what are the characteristics of that Target Audience and what is most important to them. Based on what you think is true – the next step is to test out your...

Pharmacy Team Training Module One Webinar/Call Details

Target Audience Identifier™ Who are you really building your customer experience for? Pharmacy Team Training – Module One Date: Wednesday, September 21st, 2010 Time: 2pm ET/ 1pm CT/ Noon MT/ 11am PT for One Hour Dial In: 317-664-5620 Passcode: 239694# Webinar...