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Podcast Interview: Over Delivering

by Blog, Customer Experience, General

Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service.

How do you really WOW your customers?

How can you teach your team to effectively give the best customer experience?

In the episode we discussed…

  • Ways to turn your team into heros
  • Ways to turn your customers into raving fans

All this and more in today’s episode.