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Podcast Interview: Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

by Blog

In this episode of The Science of CX Podcast, I spoke with Steve Pappas about how I’m always looking for the “shifting point” whether in coaching or business. The piece of the puzzle that opens up a new level of results.

Key Takeaways from this episode:

  • Finding the shifting point. Where both the employees and the customers take part in the system to meet the need, create more impact and grow your brand
  • Implementing the Inside out technique. How to analyze and make changes to your business strategies.
  • Learning to create value in the marketplace.
  • Creating deep, long-lasting relationships with your customers.
  • Adapting to the ever-changing life and market culture whilst still conducting your everyday business operations.

Steve Pappas is the Founder and Podcaster of The Science of CX. He has built a career on building, transforming, turning around and expanding companies globally. With 6 successful startups and exits of his own, companies seek out his strategic advice to help them.