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The Essential Ingredient in Effective Communication

What do you think about when you hear the word communication? Talking? Writing? Telephone?  Email? Texting? Radio or TV? What most people think of as communication, I would consider modes of communication – in other words the method of delivering the message. And with...

Module Four Tools

There are two exercises covered in Module Four – Tactical Strategy: Tool: The Key Value Identifier Click Here to use and download Tool Tool: The Customer Experience Producer Click Here to use and download Tool . The Key Value Identifier is an exercise to bring...

Thriving During the Busy Holiday Season

Tips to turn Busy-ness into Results including: * How to engage your team and keep them focused on creating aligned customer experiences even when they are so busy they can barely think! * How to turn the advantage of increased demand into more business all year round...

The Customer Experience Walk-Through

The Customer Experience Walk-Through is an exercise to support a physical walk through of your business from your customers’ perspective. Identify where you are strong and where you can see simple...