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Turning Complaints into a Competitive Advantage

Turning Complaints into a Competitive Advantage

Complaints are one of the most critical forms of customer communication because they contain valuable insight for how to improve your business, increase customer satisfaction, and, in turn, boost revenue. However, it’s rare for a business to handle complaints well....
Don’t Believe the Hype

Don’t Believe the Hype

Whenever we’re trying to achieve or create something worthwhile, we all start in the same place: wherever we are right now. We start the journey equipped with what we know and think we might need. However, we don’t know what we don’t know, and what we don’t know is...
+1 Mindset

+1 Mindset

Are you and your team hardwired to look for positive ways to improve your customer’s experience constantly? This mindset helps you play the right game of business and see the world through your customer’s eyes so their experience and your business thrive as a result. ...
7 Things to NEVER Say to a Customer

7 Things to NEVER Say to a Customer

Your customers are everything. After all, without them, your business wouldn’t exist. By avoiding these seven phrases, you’ll keep your customers happy and give them the best experience so they keep coming back.  #1: “No.” The word “no” should never stand alone in...
Future-Forward Business Design

Future-Forward Business Design

We shouldn’t ever be surprised by a recession. After all, everything is cyclical, and the market is no different. So, we know they’re coming! Instead of fearing or dreading recessions, future-forward business owners can embrace, and prepare for them and the...