fbpx

Team Training Module Five Audio

. The Complaint Results Accelerator is an exercise to help separate out the emotion from the complaint and “mine it” for the message being communicated. It is also particularly useful when deliberating a customer’s complaint with your team – removes blame to open up a...

Pharmacy Team Training Module Five Audio

. The Complaint Results Accelerator is an exercise to help separate out the emotion from the complaint and “mine it” for the message being communicated. It is also particularly useful when deliberating a customer’s complaint with your team – removes blame to open up a...