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The Complaint Results Accelerator is an exercise to help separate out the emotion from the complaint and “mine it” for the message being communicated. It is also particularly useful when deliberating a customer’s complaint with your team – removes blame to open up a good discussion.
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Examples of The Complaints Results Accelerator Tool:
Pharmacy example of The Complaints Results Accelerator tool:
Click Here to view and download the example.
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Service example of The Complaints Results Accelerator tool:
Click Here to view and download the example.