Are you feeling squeezed and forced to compete on price? There are new rules of business that I want you to be aware of. I recently joined the Brandaid® podcast to discuss how customer experience is key to building your brand. All it takes are a few mindset shifts and how you focus on the solutions you provide. Learn how you can start turning sales into solutions and transactions into relationships.
- The inherent value of a thoughtfully designed and delivered customer experience.
- How I work with business owners and their teams to shift mindset and create solutions for their target audience.
- Customer service as a brand differentiator.
- The four steps of my “absolutions recipe” to create a great customer service experience.
- The entrepreneur/business owner sets the tone for the organization’s culture.
- Shift from sales to solutions and from transactions to relationships.
- Clearly communicate your client’s ROI as part of your brand message.
- Give customers reason to become raving fans.