In this episode, we discuss my book: UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans. We also discuss the pivots that lead to breakthroughs, how to use crisis to reinvent your business and emerge as a market leader, and how to turn your customers into your own business growth catalyst.
Recently I had the delight of joining Shawn Harper on his podcast, One Broken Cog. Shawn is a former NFL offensive lineman who played a total of seven seasons with the Rams, the Oilers, the Colts, and NFL Europe. Since 2004 he has owned and operates American Services and Protection, a multi-million-dollar security services firm headquartered in Columbus, Ohio. His journey from the grit and sweat of the NFL locker room to the corporate culture of the boardroom proved that he could win in both worlds by using many of the same principles and strategies! As a powerful, nationally-recognized motivational speaker, Shawn Harper has inspired countless individuals and corporations such as Dow Chemical, Northwest Mutual, Beach Body, and Goodwill Industries to maximize their resources, harness their potential, and manifest their vision, growth and reproduction in the areas of leadership, capacity, teamwork, adversity, and communications. Shawn understands that on the journey to victory, obstacles will arise and challengers will push back, but he believes that “a setback is just a setup for a comeback”!