Engaging Your Team to Better Service Your Customers
A Profit Generator Community Training
- Fully taking care of your customers’ needs means, based on what they are buying you identify other products, programs or services that would support them.
- The customer always has the choice to purchase the additional items or not, but consider you actually take away that choice away if you don’t let them know what you have to offer.
- If a team member has been with your company longer than 3 months THEY ARE AN EXPERTat what they do compared to your customers – UpSolutions is really about applying their knowledge and experience to the customers’ needs.
- Train your team to ask probing questions to find out what the customer’s needs are
- Often your customers don’t even know how to think about what you have to offer.