Podcast Interview: How To Turn Your Team Into Heroes and Your Customers Into Raving Fans

by Blog

I had a great discussion with Michael Grace of the Tech Pro Unicorn podcast about how to retain and motivate your team to reduce turnover and compete in being an employer of choice. We also discussed how to stay connected to customers outside of the mundane surveys we all hate to fill out, and how to move your business 10 years forward.

Michael Grace is an innovative technology leader who speaks about how businesses can achieve a transformation be leveraging technology. Several companies have called him a “unicorn” due to his ability to understand the business issue and solve it in partnership with the customer leveraging the latest technology and process enhancements. He has created the personal brand Tech Pro Unicorn, where he regularly publishes blog posts on technology and other topics.