Articles & Podcast Interviews
Reviews are the new storefront
Reviews now drive AI recommendations. Learn why reviews matter for local businesses, how they influence AI search, and how to make reviews easy for customers.
Relationships Beat Transactions for Small Business Survival
Why relationships matter more than transactions for small businesses. Learn how customer connection builds loyalty, differentiation, and pricing power.
Do Something New. It Changes Everything
Doing new things fuels creativity, strengthens relationships, and unlocks fresh thinking. Learn why novelty matters and how small new experiences create energy and connection.
Unlocking Success: The High Price of Neglecting Team Communication
Setting your team up to win starts with clear communication and setting expectations.
Boost Your Team’s Performance: The Power of Role-Playing as a Training Tool
Role-playing is a highly effective training tool that can help team members gain practical experience in various real-world scenarios. By putting themselves in simulated situations and acting out different roles, team members can gain a deeper understanding of the concepts and strategies being taught.
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed "Why Enabling Your Team to be...
Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace
Setting your team up to win starts with clear communication and setting expectations.
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW...
Unleash your Team’s Potential for Success
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
How to Make Your Team the Hero
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.