Complaints are one of the most critical forms of customer communication because they contain valuable insight for how to improve your business, increase customer satisfaction, and, in turn, boost revenue. However, it’s rare for a business to handle complaints well....
Whenever we’re trying to achieve or create something worthwhile, we all start in the same place: wherever we are right now. We start the journey equipped with what we know and think we might need. However, we don’t know what we don’t know, and what we don’t know is...
Disrupt Magazine recently published an article by Attract PR in their executive voice section titled: Leading Business Coaches Share Their Best Productivity Tips. Hear from me and some of the top business coaches in the game as we share our best tips on how to...
In his NO BULL$H!# MARKETING podcast, Dave Mastovich and I spoke about the importance of adapting to the new business rules and focusing on solutions over sales. Do you understand the importance of Front-Stage/Back-Stage when it comes to your business? “If...
Your customers are everything. After all, without them, your business wouldn’t exist. By avoiding these seven phrases, you’ll keep your customers happy and give them the best experience so they keep coming back. #1: “No.” The word “no” should never stand alone in...
