“The best way to predict the future is to create it” Abe Lincoln. I was at a Disney Institute Training a couple of years ago at a Pharmacy Development Services conference and a story that they told stuck with me. All of your customer experiences are important because...
The Power of Increasing Efficiency There are two main marketplace forces every business is dealing with right now – one is increased competition and price pressure. The second is increased efficiency. To use the second marketplace force to our advantage, we must...
If You Don’t Clearly Communicate Value Your Customers Will Choose the Lowest Perceived Price! Have you ever price shopped on the internet before you made a large purchase? When I was car shopping in 2003, I walked into the dealership knowing the wholesale,...
How You Treat Your Team is How Your Team Treats Your Customers! Everything is Top Down in your Business. How you treat your executive team and managers is how your managers treat your front line staff, and in turn how your front line staff treats your customers. There...
Are You Missing Your Biggest Opportunities? Has this ever happened to you? A customer calls your company and ask for the price of your service and then says thank you and hangs up. Or a customer comes into your store and looks around. A staff person asks if they are...
