If You Don’t Clearly Communicate Value Your Customers Will Choose the Lowest Perceived Price! Have you ever price shopped on the internet before you made a large purchase? When I was car shopping in 2003, I walked into the dealership knowing the wholesale,...
How You Treat Your Team is How Your Team Treats Your Customers! Everything is Top Down in your Business. How you treat your executive team and managers is how your managers treat your front line staff, and in turn how your front line staff treats your customers. There...
Are You Missing Your Biggest Opportunities? Has this ever happened to you? A customer calls your company and ask for the price of your service and then says thank you and hangs up. Or a customer comes into your store and looks around. A staff person asks if they are...
Innovative Hospital Cares for Nation’s Poorest – and Turns a Profit! That was the headline of a newspaper article in The Toronto Star on April 2nd, 2011 that caught my attention. Dr. Devi Shetty has built a thriving, profitable hospital business in India and they have...
One Small Change to Position Your Company for Continuous Improvement Identifying a solution or designing a new process is the first step. In order to realize the desired end result you have to initiate and manage change. By creating a culture of continuous improvement...
