Innovative Hospital Cares for Nation’s Poorest – and Turns a Profit! That was the headline of a newspaper article in The Toronto Star on April 2nd, 2011 that caught my attention. Dr. Devi Shetty has built a thriving, profitable hospital business in India and they have...
One Small Change to Position Your Company for Continuous Improvement Identifying a solution or designing a new process is the first step. In order to realize the desired end result you have to initiate and manage change. By creating a culture of continuous improvement...
How to Engage Your Team to Better Service Your Customers! Have you ever experienced this? A young mother comes into the pharmacy with a sick child to get a fever medication. She is stressed, just wants to get home and take care of her child. Your team fills the...
Are You Missing the First Crucial Step to Breakthrough Results? Before you can achieve the results you desire, you have to be able to envision what you want to accomplish and believe that you can. This is also called shifting your paradigm. What is a paradigm?...
Staying Top of Mind with your Customers Marketing Alone is Not Enough! I was having a conversation with a business owner in Ireland recently and he made a comment that stood out for me. He said: “Guinness is the best known brand in Ireland, but they noticed that...
