How to Get Your Customers to LOVE YOU

by Patti Mara

Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse...

Customer Loyalty: Let Them Grant You a Monopoly

by Patti Mara

What business is your absolute go-to place? I have some stores like this. I’m happy to make them a monopoly and give them all of my purchasing power. Why? They have a culture of customer loyalty. They completely take care of my needs. I don’t feel a need to shop...

Podcast Interview: Mac Attram, The Business Success Show

by Patti Mara

I had the great pleasure of speaking with Mac Attram, the Founder of MindSpace Coaching, on his Podcast, The Business Success Show. How do we actually turn your team into heroes? Heroes that are serving and giving their best, creating a better business, a better...

Podcast Interview: Anne Bachrach, The Accountability Coach™

by Patti Mara

The other day I joined Anne Bachrach, The Accountability Coach™, on her Podcast. Here are some of the questions that Anne asks during the episode. 1. What are essential mindsets to position for growth even when in the midst of chaos, whether real or perceived?2. How...

Customer Service Tips for Success: Three Tips to Share at Your Next Team Meeting

by Patti Mara

Creating relationships and adding value to the lives of our customers are the main factors that lead to sales and a better bottom line. So what do today’s consumers need in order to develop trust with business owners and keep coming back? Check out these three secrets...