Articles & Podcast Interviews
Handling Complaints – A Competitive Advantage
Several times over the last couple of days I have heard grumbling from people frustrated because they have dealt with companies that have not...
The Great Divide
Often in the Profit Talk Newsletter I have commented on the shift that is happening in the marketplace from selling products or services to selling...
The Easiest Fix to Ramp Up Your Business
I see this over and over again - the entrepreneur and team are so focused on the day to day activities they completely miss the #1 thing that...
Selling Solutions
Whether you're selling widgets on a street corner or big-ticket, long-cycle products to manufacturers, you have to understand the psychology behind...
The Secret of the Roush Effect
Re-Post from Seth Godin's Blog When Gerald Roush died, he left behind the Ferrari Market Letter. This newsletter, which he started and ran, had...
Getting to the Ah
One of the most important shifts going on in business lately is the change of focus from transactions to solutions. If you think your business is...
Don’t Believe the Hype!
Whenever one door closes, another door opens – ALWAYS. The challenge is, if we are so focused on the closed door, upset that it has now closed, we miss the new door opening. There is no such thing as status quo. In business you are either growing or you are dying. And we are continually bombarded with negative messages about business and the future. So how do you escape the hype and instead tap into the opportunity?
The Power of Three
How many times have you heard: "You didn't tell me that!" while you know for a fact that you did communicate what they don't remember you saying? It...
Don’t Let Profit Walk Out Your Door
Every time someone walks through the door of your business (or interacts with you or your team members), you have the opportunity to convert them...
Price as the Last Resort
Many businesses make the mistake of focusing on price. In other words, when selling their products or services, the first thing they promote is the...

