How You Treat Your Team is How Your Team Treats Your Customers! Everything is Top Down in your Business. How you treat your executive team and managers is how your managers treat your front line staff, and in turn how your front line staff treats your customers. There...
Are You Missing Your Biggest Opportunities? Has this ever happened to you? A customer calls your company and ask for the price of your service and then says thank you and hangs up. Or a customer comes into your store and looks around. A staff person asks if they are...
Innovative Hospital Cares for Nation’s Poorest – and Turns a Profit! That was the headline of a newspaper article in The Toronto Star on April 2nd, 2011 that caught my attention. Dr. Devi Shetty has built a thriving, profitable hospital business in India and they have...
How to Engage Your Team to Better Service Your Customers! Have you ever experienced this? A young mother comes into the pharmacy with a sick child to get a fever medication. She is stressed, just wants to get home and take care of her child. Your team fills the...
Are You Missing the First Crucial Step to Breakthrough Results? Before you can achieve the results you desire, you have to be able to envision what you want to accomplish and believe that you can. This is also called shifting your paradigm. What is a paradigm?...
Staying Top of Mind with your Customers Marketing Alone is Not Enough! I was having a conversation with a business owner in Ireland recently and he made a comment that stood out for me. He said: “Guinness is the best known brand in Ireland, but they noticed that...
