There is a gap between how we think about our business, and how our customers think about our business. In our business we automatically think from business delivery mode – what we are doing in our business, for our customers. It takes stepping outside of our business...
A pharmacy owner I work with surveyed his customers to find out what they valued most about his pharmacy, what improvements the customers most wanted to see. The #1 requested improvement was to start offering delivery. Except the pharmacy already offered delivery! The...
“Capital isn’t so important in business. Experience isn’t so important. You can get both these things. What is important is ideas. If you have ideas, you have the main asset you need, and there isn’t any limit to what you can do with your...
“The quality of your life is directly proportional to what you’re willing to, or not willing to, put up with” We train everyone in our lives how to deal with us, how to treat us, what is acceptable and what is unacceptable by our response (or lack...
Years ago I read an article in a Financial Industry journal that talked about the challenge of dealing with problems in a business. All of us could draw up a list of challenges, bottlenecks and issues we are currently dealing with in our business. The main point of...
The only thing constant in life is change. This is true regardless of what we look at. Nature is always changing. Grass and flowers grow, die and then regrow. Scientists say the cells in our bodies are completely replaced every seven years! And this is particularly...
