The World is Shifting to Customer-Centricity
Think of your own experiences interacting with your favorite businesses. You probably like them because they make it easy to do business with them, communicate with you through your preferred methods, and make recommendations at the right times. Over the last two...
How to Get Your Customers to LOVE YOU
Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse...
Customer Loyalty: Let Them Grant You a Monopoly
What business is your absolute go-to place? I have some stores like this. I’m happy to make them a monopoly and give them all of my purchasing power. Why? They have a culture of customer loyalty. They completely take care of my needs. I don’t feel a need to shop...