Are you ready for your best year yet in 2023?

by Patti Mara

The challenges over the last several years have continued. As painful as the pandemic has been, it has forced us to drop outdated ways of operating and embrace technology in a new way.  In this post, we’ll discuss progress made (and challenges dealt with) while...

The Best Time to Start Something is NOW

by Patti Mara

It’s coming to the end of the year, and if you’re anything like me, I’m trying to complete open projects, clear up my desk and emails. Are there projects or tasks that you’ve been procrastinating or putting off? Do you have excuses for why you...

+1 Mindset

by Patti Mara

Are you and your team hardwired to look for positive ways to improve your customer’s experience constantly? This simple mindset enables you to see the world through your customer’s eyes, so their experience and your business thrive as a result.  I’d like to...

Podcast Interview: Are You Playing the Right Game of Business?

by Patti Mara

Benjamin Delgrosso of Focus on Customer Experience Podcast recently asked if I would join him to discuss The Right Game Of Business. In the episode we discussed… New Business Rules The Shift from Sales to Solutions The Shift from Transactions to Relationships Taking...

Podcast Interview: UpSolutions and Fulfilling Work with Patti Mara

by Patti Mara

What a pleasure to speak with James Laws of Leading to Fulfillment Podcast. I was recently his guest and we discussed how you can help your team find fulfilling careers while also empowering your business by embracing UpSolutions.  In the episode we discussed… The...