Podcast Interview: Anne Bachrach, The Accountability Coach™

by Patti Mara

The other day I joined Anne Bachrach, The Accountability Coach™, on her Podcast. Here are some of the questions that Anne asks during the episode. 1. What are essential mindsets to position for growth even when in the midst of chaos, whether real or perceived?2. How...

Customer Service Tips for Success: Three Tips to Share at Your Next Team Meeting

by Patti Mara

Creating relationships and adding value to the lives of our customers are the main factors that lead to sales and a better bottom line. So what do today’s consumers need in order to develop trust with business owners and keep coming back? Check out these three secrets...

Business Mindset: How to Add Value for Your Clients Without Losing Your Team Along the Way

by Patti Mara

With The Great Resignation continuing into the new year, business owners need to evolve in order to compete in the market and keep their team members. This requires a new business mindset. We’ve shifted from a focus on sales to finding solutions to your customer’s...

Podcast Interview: Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

by Patti Mara

In this episode of The Science of CX Podcast, I spoke with Steve Pappas about how I’m always looking for the “shifting point” whether in coaching or business. The piece of the puzzle that opens up a new level of results. Key Takeaways from this episode: Finding the...

Podcast Interview: The Business Reinvention Blueprint

by Patti Mara

I had a wonderful conversation with Kevin McShan on his Let’s Have This Conversation podcast, talking about my Business Reinvention Blueprint. In this episode we talked about why you should choose to focus on the value that your business creates. How you should be...