It’s understandable that business owners and managers may be hesitant to hold their team members accountable for fear of losing them, especially if they are struggling to find and hire new team members. However, failing to hold team members accountable can have...
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we...
Engaging and empowering your team is powerful for unleashing the potential of your team. By giving your team members the authority, resources, and support they need to take on more responsibility and make decisions, you can create an environment of self-motivation...
Teamwork is an essential component of any successful business, and having a strong team of employees is key to creating a successful and productive workplace. However, for a team to be truly successful, each team member must step up and become a hero. For team members...
As an independent business owner, it’s important to think about how you are engaging with your customers and creating a strong sense of certainty in their minds. This is essential to your business’s success, as customers need to be sure that they can trust you and...
I recently was interviewed by Major Daughter on MDN TV Podcast. We spoke about how to turn your teams into heroes and customers into raving fans by leveraging the opportunity in change and positioning your businesses for success in challenging times. In today’s...
