In a recent conversation with Jodi Weitz, the Founder and Host of Your Spectacular Life Podcast, we discussed Building Exceptional Customer Service – how important it is for businesses to make their customers fall in love with them, the joy I receive when I see...
“We’re in challenging times but also the biggest opportunity of our lifetime.” -Patti Mara Remember when big box stores started falling victim to massive online vendors like Amazon? Now both categories – traditional retailers and online giants – are...
It was such pleasure speaking with James Robert Lay, the Founder and Host of Banking on Digital Growth Podcast. An important note for employees that have worked for an organization for an extended period of time is: Customers don’t have the same expertise as you do...
Think of your own experiences interacting with your favorite businesses. You probably like them because they make it easy to do business with them, communicate with you through your preferred methods, and make recommendations at the right times. Over the last two...
Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse...
What business is your absolute go-to place? I have some stores like this. I’m happy to make them a monopoly and give them all of my purchasing power. Why? They have a culture of customer loyalty. They completely take care of my needs. I don’t feel a need to shop...
