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Podcast Interview: Your Spectacular Life with Jodi Weitz

Podcast Interview: Your Spectacular Life with Jodi Weitz

In a recent conversation with Jodi Weitz, the Founder and Host of Your Spectacular Life Podcast, we discussed Building Exceptional Customer Service – how important it is for businesses to make their customers fall in love with them, the joy I receive when I see...
Watch out for the Small Giants of the Financial World

Watch out for the Small Giants of the Financial World

“We’re in challenging times but also the biggest opportunity of our lifetime.” -Patti Mara Remember when big box stores started falling victim to massive online vendors like Amazon? Now both categories – traditional retailers and online giants – are...
The World is Shifting to Customer-Centricity

The World is Shifting to Customer-Centricity

Think of your own experiences interacting with your favorite businesses. You probably like them because they make it easy to do business with them, communicate with you through your preferred methods, and make recommendations at the right times.  Over the last two...
How to Get Your Customers to LOVE YOU

How to Get Your Customers to LOVE YOU

Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse...
Customer Loyalty: Let Them Grant You a Monopoly

Customer Loyalty: Let Them Grant You a Monopoly

What business is your absolute go-to place? I have some stores like this. I’m happy to make them a monopoly and give them all of my purchasing power. Why? They have a culture of customer loyalty. They completely take care of my needs. I don’t feel a need to shop...