Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we...
Podcast Interview: TURN YOUR TEAMS INTO HEROES & CUSTOMERS INTO RAVING FANS
I recently was interviewed by Major Daughter on MDN TV Podcast. We spoke about how to turn your teams into heroes and customers into raving fans by leveraging the opportunity in change and positioning your businesses for success in challenging times. In today’s...
Podcast Interview: Future Proofing Your Business
David Hatch of Leading with Integrity Podcast recently interviewed me regarding how to set up your company for future success Spoiler alert: it’s all about the people, make them heroes to your customers and your customers will become raving fans....
Podcast Interview: Are You Playing the Right Game of Business?
Benjamin Delgrosso of Focus on Customer Experience Podcast recently asked if I would join him to discuss The Right Game Of Business. In the episode we discussed… New Business Rules The Shift from Sales to Solutions The Shift from Transactions to Relationships Taking...