It was such pleasure speaking with James Robert Lay, the Founder and Host of Banking on Digital Growth Podcast. An important note for employees that have worked for an organization for an extended period of time is: Customers don’t have the same expertise as you do...
Think of your own experiences interacting with your favorite businesses. You probably like them because they make it easy to do business with them, communicate with you through your preferred methods, and make recommendations at the right times. Over the last two...
Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse...
What business is your absolute go-to place? I have some stores like this. I’m happy to make them a monopoly and give them all of my purchasing power. Why? They have a culture of customer loyalty. They completely take care of my needs. I don’t feel a need to shop...
I had the great pleasure of speaking with Mac Attram, the Founder of MindSpace Coaching, on his Podcast, The Business Success Show. How do we actually turn your team into heroes? Heroes that are serving and giving their best, creating a better business, a better...
The other day I joined Anne Bachrach, The Accountability Coach™, on her Podcast. Here are some of the questions that Anne asks during the episode. 1. What are essential mindsets to position for growth even when in the midst of chaos, whether real or perceived?2. How...
