Business Mindset: How to Add Value for Your Clients Without Losing Your Team Along the Way
With The Great Resignation continuing into the new year, business owners need to evolve in order to compete in the market and keep their team members. This requires a new business mindset. We’ve shifted from a focus on sales to finding solutions to your customer’s...
Podcast Interview: Patti Mara: UpSolutions (Customer Experience Before it Was a Term)
In this episode of The Science of CX Podcast, I spoke with Steve Pappas about how I’m always looking for the “shifting point” whether in coaching or business. The piece of the puzzle that opens up a new level of results. Key Takeaways from this episode: Finding the...
Podcast Interview: The Business Reinvention Blueprint
I had a wonderful conversation with Kevin McShan on his Let’s Have This Conversation podcast, talking about my Business Reinvention Blueprint. In this episode we talked about why you should choose to focus on the value that your business creates. How you should be...
2022: The Year of the Small Giants
When we talk about what makes a successful company, it’s often assumed the focus is on growing revenues and profit year after year. But what about the businesses that choose a different path? Businesses that choose to be great rather than big? What about the Small...