I was recently interviewed on a podcast where the topic of customer communications came up. How do we do it? How do we do it right? In this post, you’ll learn the two levels of customer communication and how to effectively communicate in a way that drives profit, sets...
I had the chance to speak with Phil Better on his Invest In Yourself: The Digital Entrepreneur Podcast about how the pandemic has had a huge impact on how we go about business and online marketing, and how to use that to your advantage. Things you’ll learn more about...
I had the pleasure of speaking with Lemar Griffin on his Podcast, Less Talk More Do. We talked about the importance of choosing something that you love to do, and finding opportunities to create solutions for your audience. Key takeaways: The importance of providing...
It’s a fact: Every business will need to identify and implement a digital transformation in the next 5 to 7 years. Things are moving fast, especially in the realm of technology, and the pandemic has only expedited this inevitable evolution of business. No, this...
I had a great discussion with Michael Grace of the Tech Pro Unicorn podcast about how to retain and motivate your team to reduce turnover and compete in being an employer of choice. We also discussed how to stay connected to customers outside of the mundane surveys we...
Complaints are one of the most critical forms of customer communication because they contain valuable insight for how to improve your business, increase customer satisfaction, and, in turn, boost revenue. However, it’s rare for a business to handle complaints well....
